We have transitioned to a new and improved billing system, Muni-Link.
Every ratepayer has been assigned a new account number, and will be required for all payments. You can find this number on your bill or the registration email sent out to your email address on file with us prior to the conversion. Depending on your preferred method of payment, there might be some action required.
If you currently pay by:
- ACH – No action is required. We will process your next payment on April 25th as usual.
- Bill Pay through your bank – Bank checks that were previously mailed will now be electronically processed. All you need to do is update your payment information by referencing your new account number.
- Check – Please reference the new account number on your payment.
- Portal - to sign up for the portal you will need to have your new account number and customer ID (CID) number, found on your bill or registration email.
ACCESS YOUR ACCOUNT
ELECTRONIC FUNDS TRANSFER (EFT)
Customers also have the option of setting up an automatic withdrawal from a checking or savings account to pay quarterly utility bills. Automatic withdrawal works by authorizing a deduction of your quarterly fee payment from your checking or savings account. Once you are signed up you will continue to receive invoices, but they will show you are signed up.
SINGLE ONLINE PAYMENT
If you would like to use a Credit Card, Debit Card, or Online Check you can make a payment through the online portal, accessed through Account Login above.
*Please be aware that if making a payment online, that the credit card processing company charges a non-refundable fee per transaction. The District only receives the amount of the transaction price you are paying, and does not receive any portion of the fees.
MAIL OR IN-OFFICE PAYMENTS
The District accepts payments in our office with a check or cash ONLY for the services that are provided. For your convenience there is a drop box in the front of the District office building.
| MAIL TO: | DROP OFF: |
|---|---|
| Three Lakes Water & Sanitation District PO Box 899 Grand Lake, CO 80447-0899 | Three Lakes Water & Sanitation District (District Office) 1111 GCR 48 (Golf Course Road) Grand Lake, CO 80447 |
It is the customer's responsibility to ensure payment is made by the due date. Delay caused by unavailability of any online service does not warrant the reversal of late fees since payments may also be made by other means. Online payments will normally be processed within five (5) business days of payment during normal business hours, Monday through Thursday, 8 a.m. to 4 p.m., excluding holidays.